At Bharosa Rehab (a unit of Bharosa Neuro Psychiatry Hospital), we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://bharosarehab.com/ or use our services in Hyderabad.
By accessing our website or services, you consent to the data practices described in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services:
A. Personal Information
We may collect personal details such as your name, email address, phone number, and address when you:
- Fill out a "Book Appointment" or "Contact Us" form.
- Subscribe to our newsletter or blog.
- Call our helpline (calls may be recorded for quality and training purposes).
B. Sensitive Personal Data or Information (SPDI)
As a healthcare provider, we may collect health-related data, including:
- Medical history, current medications, and diagnosis.
- Details about addiction (alcohol, drugs) or mental health conditions.
- Family history and insurance information.
- Note: This information is collected strictly for treatment and diagnosis purposes under the supervision of qualified psychiatrists.
C. Automatically Collected Data
When you visit our website, we may automatically collect:
- Log Data: IP address, browser type, operating system, and pages visited.
- Cookies: We use cookies to analyze traffic (e.g., via Google Analytics) and improve user experience. You can control cookie preferences in your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Medical Care: To schedule appointments, conduct assessments, and create personalized treatment plans at our Karmanghat, Hyderabad facility.
- Communication: To send appointment reminders, follow-up on inquiries, and provide updates about our services.
- Marketing (with Consent): To send newsletters or educational content about mental health and addiction recovery. You can opt-out at any time.
- Legal Compliance: To comply with the Mental Healthcare Act, 2017 and other applicable laws in India.
3. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following circumstances:
- Medical Necessity: With other healthcare providers (e.g., labs, specialists) involved in your treatment, with your consent.
- Legal Requirements: If required by law, court order, or government authority (e.g., to prevent a serious threat to life or safety).
- Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business (e.g., website hosting, email services), subject to strict confidentiality agreements.
4. Data Security
We implement robust security measures to protect your data:
- Physical Security: Our medical records are stored in secure, restricted-access areas at our hospital in LB Nagar.
- Digital Security: Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted online. Electronic records are protected by firewalls and access controls.
- Staff Training: All staff members are trained in patient confidentiality and data privacy protocols.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Withdraw Consent: Withdraw your consent for marketing communications or data processing (subject to legal or medical requirements).
- Grievance Redressal: Contact our Grievance Officer if you have concerns about your data privacy.
6. Third-Party Links
Our website may contain links to external sites (e.g., NIMHANS, WHO). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Grievance Officer: Dr. Uday Kiran
Bharosa Rehab (Unit of Bharosa Neuro Psychiatry Hospital)
- Address: Plot No. 114, Mythripuram, Karmanghat, Opposite TKR College Kamaan, Main Road, LB Nagar, Hyderabad – 500079, Telangana, India.
- Email:
- contact@bharosahospitals.com
- support@bharosahospitals.com
- Phone:
- Admissions: +91 95050 58886
- Office: +91 95050 58887
- WhatsApp: +91 95050 58886